Customer 360

Today the customer has a plethora of channels at his disposal to  comment about your products and services and a variety of ways by which he would like to contact you like email, phone, chat, tweet, messenger applications and so on. Given the variety of channels, as a company it is important that you provide the means to your customer that allows them to engage with you seamlessly across any channel and be able to thread their multichannel touchpoints so that you know who each customer his, be able to predict the reason for their contact with you today. The ability to proactively engage with your customer, knowing who he/she is and continue a conversation that shows you are intimately aware of their needs makes for the brand stickiness that you want.  We at Perfluent, can help you create such a platform that helps your customer engagement, leads to higher revenue growth and reduces churn.